We’re firm believers in radical transparency and, as such, will update this matter as soon as more information becomes available. We will take this opportunity to completely redesign our cups to make them even better. However, no matter the cost.we are going to be as transparent and proactive as possible to resolve this ASAP. Learning that our manufacturing partner and not 1, but 2 CPSC-accredited labs let us down is a heavy set back both financially and emotionally. It has become bigger than any of us could've imagined, but this is a fantastic opportunity to give our girls another example of what doing the right thing looks like. This means that these labs tested our products thoroughly for lead, sharp edges, phthalates and other heavy metals / toxins but came back negative for everything.Ĭupkin was simply a side project that Soo Jin and I originally created to show our daughters what "grit" looks like in the real world. Our cups have multiple CPCs (Children’s Product Certificates) issued by both CPSC-accredited labs. You can find the testing reports at the bottom of this page. CPSC stands for Consumer Product Safety Commission. We took it a step further and had our cups tested by 2 separate 3rd party US CPSC-accredited labs. As parents to young children, our plan was to have a 100% lead-free cup. When we initially developed these cups, our manufacturing partner confirmed multiple times that absolutely no lead was used in any part of our production process. Order ID verification is a requirement for receiving your refund / replacement. If you have already submitted your information above and have not received your refund, please take a minute to make sure you have submitted the correct Order ID. Or you can call us Monday - Friday 10am - 2pm PST if you'd like some assistance submitting your info at 1-88 The affected products cannot be returned to Amazon. Due to the volume of refund requests, we ask for your patience as we process through every submission. Consumers are asked to fill out their name and address. We are encouraging consumers who purchased these products between 2020 and February 19th, 2023 to immediately stop using the cups.Ĭonsumers can click on the “Submission Form” link below and follow the instructions to receive a refund or replacement. Working closely with the CPSC, we have issued a voluntary product recall of the Cupkin 8oz and 12oz cups. Liquids in the cup are not exposed to lead due to the double walled construction of our cups. Our products are rigorously tested by United States CPSC (Consumer Product Safety Commission)-accredited labs to ensure we provide our consumers with safe products to make their jobs as parents better by using our products.Īfter recently receiving feedback from consumer advocates and additional follow up testing, we discovered that the double walled vacuum 8oz and 12oz cups may pose an unacceptable exposure to lead if the cup bottoms are mistreated. Since our founding, Cupkin has always been guided by a strong commitment to producing safe, quality products.
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